St. Anne's Community Services is looking to outsource the management of their existing Server and Network Infrastructure and application portfolio.

In addition, they are looking to implement the required infrastructure (be that Cloud,Server Hosting or Co-location) to provide a secure remote access solution for 1 200 remote workers to access email, data, applications and intranet services.

The appointed supplier will responsible for transition of the on-premises applications and data into a managed environment and taking the responsibility for ensuring the infrastructure and access to the infrastructure from St. Anne's office locations is resilient.

From the go-live date, the appointed organisation will take over full management of the infrastructure. This includes user support, server, network (LAN, WAN & Internet including firewall) support, management, capacity planning, backup and DR, upgrading of Hardware, Operating systems and applications through liaising with the existing 3rd party providers.

When it comes to managing the applications, some of these have backend databases which will need to be maintained.

The service needs to be backed up by a robust Service Level Agreement, and within the design of the solution growth / contraction of user numbers needs to be flexible, as does the charging model.

For avoidance of doubt there will be no TUPE implications with this outsourcing tender.